NEC UCE (SV9300/SV9500)
UC For Enterprise (UCE) Contact Center helps contact center agents more efficiently manage all forms of customer interaction with full set of unified communications tools and contact center features.
Designed specifically for NEC’s UNIVERGE® SV9300 and SV9500 communications platforms, UCE Contact Center is exceedingly modular with the ability to expand based on agent population and scalable with the option to start with a few basic features and add more advanced ones as needed.
Reduction in caller hold time by distributing call volume evenly among employees.
Callers have the option of either immediately leaving a message for agent callback, holding for an agent or dialing another extension, contact center group or voicemail box.
Queue announcements that encourage callers to remain on the line.