NEC SV9100 Contact Center

Designed specifically to work on NEC’s UNIVERGE SV9100 communications platform, this Contact Center solution seamlessly integrates a voice processing system with a communications system to deliver a complete communications ecosystem.

High call volume can be handled with a minimum number of resources to improve customer service and agent productivity by intelligently routing calls based upon custom criteria.

Benefits include:

  1. Reduction in caller hold time by distributing call volume evenly among employees.

  2. Callers have the option of either immediately leaving a message for agent callback, holding for an agent or dialing another extension, contact center group or voicemail box.

  3. Queue announcements that encourage callers to remain on the line.