NEC SV9100 Contact Center
Designed specifically to work on NEC’s UNIVERGE SV9100 communications platform, this Contact Center solution seamlessly integrates a voice processing system with a communications system to deliver a complete communications ecosystem.
High call volume can be handled with a minimum number of resources to improve customer service and agent productivity by intelligently routing calls based upon custom criteria.
Benefits include:
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Reduction in caller hold time by distributing call volume evenly among employees.
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Callers have the option of either immediately leaving a message for agent callback, holding for an agent or dialing another extension, contact center group or voicemail box.
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Queue announcements that encourage callers to remain on the line.
